All returns are subject to evaluation by the return department; the issue of an RMA number does not guarantee the acceptance of an item for return, it only guarantees the acceptance of the item for evaluation based on the information provided in the return authorization request form. This means that every return is subject to strict verification on the basis of what was proclaimed in the initial request form. All costs incurred regarding packages subject to return shipping will be handled by the customer, except in cases of UStronics negligence. We strongly request that you certify all shipments and obtain a tracking number, as UStronics is not responsible for shipments previous to acceptance and arrival at our offices.

Return Shipping and Receiving
All returns must be issued an RMA (Return Authorization) number previous to shipment; this number should be clearly noted on the shipping package for acceptance. You may submit a request for RMA via our online request form located here. Or you may contact the returns department at returns@ustronics.com. This number will guarantee the acceptance of the applicable package into our offices for verification. There is a restocking fee associated with non-defective returns with the request of a refund; this is no more than a 15% charge. Shipping fees in this case are non-refundable as well and are to be handles solely by the customer. Defective items are handled on a case-to-case basis. This charge is to cover the processing fees, handling fees, and costs associated with the placement, processing and execution of the order. All costs incurred regarding packages subject to return shipping will be handled by the customer, except in cases of UStronics negligence. We strongly request that you certify all shipments and obtain a tracking number, as UStronics is not responsible for shipments previous to acceptance and arrival at our offices. 
RMA numbers are valid for 15 days from the date of issue. Any items attempted to be returned after this period will be refused. If your RMA has expired , you may request a replacement authorization at our return merchandise authorization request form.
In cases of returns deemed by the return department as dishonest or malicious a handling and processing fee may be applied to your return request. This is a measure in place to ensure the validity of all returns and dissuade any unethical requests.

General
SIM cards and airtime are subject to refusal of RMA in cases where the item was used, opened or refilled. UStronics is not liable for the inadequate usage or lack of service of any product for any reason. All responsibility must be placed on the manufacture or service provider. Regarding service plans the return policies in place do not apply as the refund of service fees and incorrect billing must be taken up with the service provider.